Customer Relations

Dear Customer,

the Customer Relationship Management group is well aware of the value of satisfied customers. We are also aware that improvements are largely dependent upon your input. We therefore invite your suggestions, complaints and positive feedback regarding our after-sale service & workflow. Please give us the opportunity to do our job developing and improving organization, processes and communication of service issues, such as:

• Our Products:
  Was everything received as expected and does everything, including spare parts, work well?
• Our People:
  Have you been satisfied with the quality of service from each and every one of our personnel?
• Our Homepage:
  Is it helpful and easy to use?
• In General:
  Whatever other comments you may have, positive or negative, are welcomed!

Our focus is improved customer satisfaction through improved communication. We sincerely hope that with these new tools--this Service homepage, as well as our recently-implemented newsletters with attractive offers and helpful information--we are a step closer to meeting this goal.

Please let us hear from you!

Kind regards,

Customer Service Team